Terms of Service
Warrior Waypoint LLC aids Veterans of the United States Armed Forces with legally permissible consulting services that assist them in applying for Veterans Administration (“VA”) benefits.
These Terms of Service govern your use of the Warrior Waypoint LLC platform, its website, and its consulting services and the other products, features, apps, services, technologies, and software we offer, except where we expressly state that separate terms (and not these) apply. These Products are provided to you by Warrior Waypoint LLC, a Virginia Limited Liability Company.
We don’t charge you to use Warrior Waypoint LLC or the other products and services covered by these Terms, unless we state otherwise. Instances in which we charge you shall be explicitly authorized and stated in this or one of our other Agreements.
We don’t sell your personal data to advertisers, and we don’t share information that directly identifies you (such as your name, email address, or other contact information) with advertisers unless you give us specific permission. Our Privacy Policy (SEE SECTION 11 OF THIS DOCUMENT) explains how we collect and use your personal data to determine some of the ads you see and provide all of the other services described below.
1. The Services We Provide
Our mission is to help Veterans of the US Armed Forces access the Veterans Administration Benefits to which they are entitled. To further its Company mission to provide the information and resources to assist Veterans in learning about the benefits they earned through their military service to the United States, the Warrior Waypoint LLC Project is primarily focused on providing open source information. Warrior Waypoint LLC also offers Consulting Services to United States Veterans seeking help in the Veterans Administration Compensation and Disability Claims process. To help advance this mission, we provide the Products and services described below to you:
The Warrior Waypoint LLC website
Warrior Waypoint LLC Consulting Services
These involve, among other things "pre-filing" and "post filing" seeking to aid with the process of filing for benefits with the Veterans Administration. We make no representation guaranteeing that benefits will be conferred and make no representations about what results of filings may be, nor do we file the documents on applicants' behalves. (SEE ATTACHED CONSULTING AGREEMENT FOR FURTHER INFORMATION).
2. Ensuring Access to Our Services
To operate our global services and enable you to connect with people around the world, we need to transfer, store, and distribute content and data to our data centers, partners, service providers, vendors, and systems around the world, including outside your country of residence. The use of this global infrastructure is necessary and essential to provide our services. This infrastructure may be owned, operated, or controlled by Warrior Waypoint LLC or its affiliates.
We provide these services to you and others to help advance our mission. In exchange, we need you to make the following commitments:
3. Who Can Use Warrior Waypoint LLC
The Company caters to Veterans and relies on accurate information to help it achieve its mission of facilitating the efficient obtaining of appropriate VA services. In order to achieve these efforts, we require that you:
Provide for your account the same name that you use in everyday life.
Provide accurate information about yourself.
Create only one account (your own) and use it for personal purposes.
Not share your password, give access to your Warrior Waypoint LLC account to others, unless legally permitted to, or transfer your account to anyone else (without our permission).
You may not use our Products to do or share anything:
That violates these Terms, the Community Standards, or other terms and policies that apply to your use of our Products.
That is unlawful, misleading, discriminatory, or fraudulent (or assists someone else in using our Products in such a way).
That you do not own or have the necessary rights to share.
That infringes or violates someone else’s rights, including their intellectual property rights (such as by infringing another’s copyright or trademark, or distributing or selling counterfeit or pirated goods), unless an exception or limitation applies under applicable law.
You may not upload viruses or malicious code, use the services to send spam, or do anything else that could disable, overburden, interfere with, or impair the proper working, integrity, operation, or appearance of our services, systems, or Products. You may not access or collect data from our Products using automated means (without our prior permission) or attempt to access data you do not have permission to access. You may not proxy, request, or collect Product usernames or passwords, or misappropriate access tokens. You may not sell, license, or purchase any data obtained from us or our services, except as provided in the Platform Terms. You may not misuse any reporting, flagging, dispute, or appeals channel, such as by making fraudulent, duplicative, or groundless reports or appeals.
We can remove or restrict access to content that is in violation of these provisions. We can also suspend or disable your account for conduct that violates these provisions, as provided in Section 7.
If we remove content that you have shared in violation of the Community Standards, we’ll let you know and explain any options you have to request another review, unless you seriously or repeatedly violate these Terms or if doing so may expose us or others to legal liability; harm our community of users; compromise or interfere with the integrity or operation of any of our services, systems, or Products; where we are restricted due to technical limitations; or where we are prohibited from doing so for legal reasons. For information on account suspension or termination, see Section 4 and 7 below.
To help support our community, we encourage you to report content or conduct that you believe violates your rights (including intellectual property rights) or our terms and policies, if this feature exists in your jurisdiction.
We also can remove or restrict access to content features, services, or information if we determine that doing so is reasonably necessary to avoid or mitigate misuse of our services or adverse legal or regulatory impacts to Warrior Waypoint LLC.
4. The Permissions You Give Us
We need certain permissions from you to provide our services:
Permission to use content you create and share: Some content that you share or upload, such as photos or videos, may be protected by intellectual property laws. You retain ownership of the intellectual property rights (things like copyright or trademarks) in any such content that you create and share on the Warrior Waypoint LLC website and other Warrior Waypoint LLC products you use. Nothing in these Terms takes away the rights you have to your own content. You are free to share your content with anyone else, wherever you want. However, to provide our services we need you to give us some legal permissions (known as a “license”) to use this content. This is solely for the purposes of providing and improving our Products and services as described in Section 1 above. Specifically, when you share, post, or upload content that is covered by intellectual property rights on or in connection with our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of your content (consistent with your privacy and application settings). This means, for example, that if you share a photo on Facebook, you give us permission to store, copy, and share it with others (again, consistent with your settings) such as the Warrior Waypoint LLC website or service providers that support those products and services. This license will end when your content is deleted from our systems. Content will not be deleted within 90 days of the account deletion or content deletion process beginning in the following situations:
Where your content has been used by others in accordance with this license and they have not deleted it (in which case this license will continue to apply until that content is deleted);
Where deletion within 90 days is not possible due to technical limitations of our systems, in which case, we will complete the deletion as soon as technically feasible; or where immediate deletion would restrict our ability to:
Investigate or identify illegal activity or violations of our terms and policies (for example, to identify or investigate misuse of our Products or systems);
Protect the safety, integrity, and security of our Products, systems, services, our employees, and users, and to defend ourselves;
Comply with legal obligations for the preservation of evidence, including data Warrior Waypoint LLC providing financial products and services preserve to comply with any record-keeping obligations required by law; or
Comply with a request of a judicial or administrative authority, law enforcement, or a government agency;
In which case, the content will be retained for no longer than is necessary for the purposes for which it has been retained (the exact duration will vary on a case-by-case basis). In each of the above cases, this license will continue until the content has been fully deleted.
5. Limits on Using Our Intellectual Property
If you use content covered by intellectual property rights that we have and make available in our Products (for example, images, designs, videos, or sounds we provide that you add to content you create or share on Warrior Waypoint LLC, including sample Forms for VA filings), we retain all rights to that content (but not yours). You can only use our copyrights or trademarks (or any similar marks) as expressly permitted by our Brand Usage Guidelines or with our prior written permission. You must obtain our written permission (or permission under an open-source license) to modify, translate, create derivative works of, decompile, or reverse engineer our products or their components, or otherwise attempt to extract source code from us, unless an exception or limitation applies under applicable law or your conduct relates to Warrior Waypoint LLC.
6. Updating Our Terms
We work constantly to improve our services and develop new features to make our Products better for you and our community. As a result, we may need to update these Terms from time to time to accurately reflect our services and practices, to promote a safe and secure experience on our Products and services, and/or to comply with applicable law. Unless otherwise required by law, we will notify you before we make changes to these Terms and give you an opportunity to review them before they go into effect. Once any updated Terms are in effect, you will be bound by them if you continue to use our Products.
We hope that you will continue using our Products, but if you do not agree to our updated Terms and no longer want to be a part of the Warrior Waypoint LLC community, you can delete your account at any time.
7. Account Suspension or Termination
We want Warrior Waypoint LLC to be a place where Veterans and their families feel welcome and safe to express themselves and share their thoughts and ideas.
If we determine, in our discretion, that you have clearly, seriously, or repeatedly breached our Terms or Policies, we may suspend or permanently disable your access to Warrior Waypoint LLC, and we may permanently disable or delete your account. We may also disable or delete your account if you repeatedly infringe other people’s intellectual property rights or where we are required to do so for legal reasons.
We may disable or delete your account if after registration your account is not confirmed, your account is unused and remains inactive for an extended period of time, or if we detect someone may have used it without your permission and we are unable to confirm your ownership of the account. Learn more about how we disable and delete accounts.
Where we take such action, we’ll let you know and explain any options you have to request a review, unless doing so may expose us or others to legal liability; harm our community of users; compromise or interfere with the integrity or operation of any of our services, systems, or Products; where we are restricted due to technical limitations; or where we are prohibited from doing so for legal reasons.
You can learn more about what you can do if your account has been disabled and how to contact us if you think we have disabled your account by mistake.
If you delete or we disable or delete your account, these Terms shall terminate as an agreement between you and us, but the following provisions will remain in place: Sections 3, 4, and 5.
8. Limits on Liability
We work hard to provide the best Products we can and to specify clear guidelines for everyone who uses them. Our Products, however, are provided “as is,” and we make no guarantees that they always will be safe, secure, or error-free, or that they will function without disruptions, delays, or imperfections. To the extent permitted by law, we also DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not control or direct what people and others do or say, and we are not responsible for their actions or conduct (whether online or offline) or any content they share (including offensive, inappropriate, obscene, unlawful, and other objectionable content).
We cannot predict when issues might arise with our Products. Accordingly, our liability shall be limited to the fullest extent permitted by applicable law, and under no circumstance will we be liable to you for any lost profits, revenues, information, or data, or consequential, special, indirect, exemplary, punitive, or incidental damages arising out of or related to these Terms (however caused and on any theory of liability, including negligence), even if we have been advised of the possibility of such damages. Our aggregate liability arising out of or relating to these Terms will not exceed the greater of $100 or the amount you have paid us in the past twelve months.
9. Arbitration Agreement
A. Agreement to Arbitrate
By agreeing to the Terms of Service of Warrior Waypoint LLC (“Company”), you agree that any dispute, claim, or controversy arising out of or relating to these Terms of Service or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved through binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.
B. Governing Law
This arbitration agreement is governed by the Federal Arbitration Act (FAA), 9 U.S.C. §§ 1-16, and the Virginia Uniform Arbitration Act (VUAA), Va. Code §§ 8.01-581.01 to 8.01-581.016, which shall apply to the extent not preempted by the FAA.
C. Arbitration Rules and Procedures
The arbitration will be conducted by the American Arbitration Association (AAA) under its rules and procedures, including the AAA’s Consumer Arbitration Rules (as applicable), as modified by this agreement. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879.
D. Location of Arbitration
The arbitration shall be conducted in the Commonwealth of Virginia, in a location that is reasonably convenient for both parties. If the parties cannot agree on a location, the arbitration shall be conducted in Fairfax County, Virginia.
E. Arbitrator’s Authority
The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable. The arbitrator shall also have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the AAA rules, and the Terms of Service. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded.
F. Costs of Arbitration
Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules. The Company will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, the Company will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous.
G. Confidentiality
The arbitration proceedings and any information exchanged in connection with such proceedings shall be treated as confidential, except as may be necessary to prepare for or conduct the arbitration hearing on the merits, or except as may be necessary in connection with a court application for a preliminary remedy, a judicial challenge to an award or its enforcement, or unless otherwise required by law or judicial decision.
H. Waiver of Jury Trial
You and the Company hereby waive any constitutional and statutory rights to sue in court and have a trial in front of a judge or a jury. You and the Company are instead electing that all claims and disputes shall be resolved by arbitration under this arbitration agreement, except as specified in the “Exceptions to Arbitration” section above. An arbitrator can award on an individual basis the same damages and relief as a court and must follow this agreement as a court would. However, there is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.
I Severability
If any part of this arbitration agreement is found to be invalid or unenforceable, the other parts of this arbitration agreement shall still apply. If the arbitrator or court decides that any part of this arbitration agreement (other than the provisions prohibiting class arbitration) is invalid or unenforceable, then the remaining parts of this arbitration agreement shall still apply. If the arbitrator or court decides that the provisions prohibiting class arbitration are invalid or unenforceable, then the entirety of this arbitration agreement shall be null and void.
J. Opt-Out Procedure
You can choose to reject this arbitration agreement by mailing us a written opt-out notice (“Opt-Out Notice”). The Opt-Out Notice must be postmarked no later than 30 days after the date you accept these Terms of Service for the first time. You must mail the Opt-Out Notice to 7055 Sunnyside Dr. Mechanicsville, Virginia 23111. The Opt-Out Notice must state that you do not agree to this arbitration agreement and must include your name, address, phone number, and email address. This procedure is the only way you can opt out of the arbitration agreement. If you opt out of the arbitration agreement, all other parts of these Terms of Service will continue to apply to you.
K. Future Changes to Arbitration Agreement
Notwithstanding any provision in these Terms of Service to the contrary, we agree that if the Company makes any future change to this arbitration agreement (other than a change to the Notice Address), you may reject any such change by sending us written notice within 30 days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this arbitration agreement as of the date you first accepted these Terms of Service (or accepted any subsequent changes to these Terms of Service).
10. Disputes
We try to provide clear rules so that we can limit or hopefully avoid disputes between you and us. If a dispute does arise, however, it’s useful to know upfront where it can be resolved and what laws will apply.
To the extent any Dispute is not covered by the Arbitration Agreement of this Document (Section 9) you and Warrior Waypoint LLC each agree that any claim, cause of action, or dispute you have against us that arises out of or relates to these Terms or the Warrior Waypoint LLC Products will be resolved exclusively in the U.S. District Court for the Eastern District of Virginia or a state court located in Richmond City or Chesterfield County Virginia. You also agree to submit to the personal jurisdiction of either of these courts for the purpose of litigating any such claim, and that the laws of the State of Virginia will govern these Terms and any claim, without regard to conflict of law provisions.
11. Privacy Policy
Effective Date: 11/18/2024
A. Introduction
Warrior Waypoint LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.warriorwaypointllc.com and use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.
B. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.
Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.
Data From Social Networks: User information from social networking sites, such as Facebook, Google+, Instagram, Pinterest, Twitter, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.
C. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
Create and manage your account.
Process your transactions and send you related information, including purchase confirmations and invoices.
Provide you with customer support.
Send you technical notices, updates, security alerts, and support and administrative messages.
Respond to your comments, questions, and requests and provide customer service.
Communicate with you about products, services, offers, promotions, rewards, and events offered by Warrior Waypoint LLC and others, and provide news and information we think will be of interest to you.
Monitor and analyze trends, usage, and activities in connection with our services.
Personalize and improve the services and provide advertisements, content, or features that match user profiles or interests.
D. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Interactions with Other Users: If you interact with other users of the Site, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, and following blogs.
E. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
F. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at info@warriorwaypointllc.com.
G. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability: You may request access to the personal information we hold about you and request a copy of such information.
Correction: You may request that we correct any inaccuracies in the personal information we hold about you.
Deletion: You may request that we delete your personal information.
Objection and Restriction: You may object to our processing of your personal information or request that we restrict the processing of your personal information.
Withdrawal of Consent: If we are processing your personal information based on your consent, you may withdraw your consent at any time.
To exercise these rights, please contact us at info@warriorwaypointllc.com We will respond to your request in accordance with applicable law.
H. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
I. Contact Us
If you have questions or comments about this Privacy Policy, please Email us at:
info@warriorwaypointllc.com.
12.Other Terms
These terms make up the entire agreement between you and Warrior Waypoint LLC regarding your use of our Products. They supersede any prior agreements. Some of the Products we offer are also governed by supplemental terms. If you use any of those Products, supplemental terms will be made available and will become part of our agreement with you. For instance, if you access or use our Products for commercial or business purposes, such as buying ads, selling products, developing apps, managing a group or Page for your business, or using our measurement services, you must agree to our Commercial Terms. To the extent any supplemental terms conflict with these Terms, the supplemental terms shall govern to the extent of the conflict.
If any portion of these Terms is found to be unenforceable, the unenforceable portion will be deemed amended to the minimum extent necessary to make it enforceable, and if it can’t be made enforceable, then it will be severed and the remaining portion will remain in full force and effect. If we fail to enforce any of these Terms, it will not be considered a waiver. Any amendment to or waiver of these Terms must be made in writing and signed by us.
You will not transfer any of your rights or obligations under these Terms to anyone else without our consent.
These Terms do not confer any third-party beneficiary rights. All of our rights and obligations under these Terms are freely assignable by us in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.
We may need to change the username for your account in certain circumstances (for example, if someone else claims the username and it appears unrelated to the name you use in everyday life).
We always appreciate your feedback and other suggestions about our products and services. But we may use feedback and other suggestions without any restriction or obligation to compensate you, and we are under no obligation to keep them confidential.
We reserve all rights not expressly granted to you.
Date of Last Revision: November 18, 2024